Toccata Music Group Data Policies
What we collect
Toccata collects the following information about you during the checkout process on our store and while you are visiting our website:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Cookies: We’ll also use cookies to keep track of cart contents while you’re browsing our site, and to hopefully keep our newsletter pop-up from showing each time you visit the site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share data for the following purposes:
- Marketing: we use data from the site for purposes of re-marketing through our email marketing, and social media.
- Payment: We send your encrypted card data (which we do not store on this site) to our payment gateways, Stripe and PayPal. Even when you save the card information to your account, we aren’t storing the sensitive data on this site, but instead connect that to either Stripe or PayPal. View Stripe’s privacy policy here. View PayPal’s privacy policy here.
- Shipping: We pass along your shipping data to our various distributors around the globe in order to get you your order in the fastest way possible if you are outside of the UK. That information is then passed along to shipping providers.